Welcome to Akia!
Akia is a revolutionary guest engagement platform that utilizes automation and intuitive technology to enhance the guest experience and streamline hotel operations. Through its innovative "Mini Apps," Akia allows guests to access a variety of services—such as check-ins, messaging, F&B menus, and surveys—without the need for downloads or complex setups. By automating routine tasks and facilitating seamless communication, Akia ensures guests can focus on relaxation while operators improve efficiency and satisfaction. Download Akia now!
Key Features of Akia:
Mini Apps:
Akia's "Mini Apps" are personalized, lightweight mobile web apps that provide a streamlined interface for guests. No downloads are necessary, and guests can access all essential services directly from their smartphones.
Seamless Communication:
Akia facilitates real-time communication between guests and staff, allowing guests to quickly reach out for support, request services, or get updates via text or web chat.
Automated Check-ins:
Guests can complete mobile check-ins, avoiding lines and delays. This enhances the guest experience by reducing wait times and providing a contactless entry to their accommodation.
Post-Stay Surveys & Feedback:
After their stay, guests can easily provide feedback through digital surveys, which helps properties improve services and tailor future experiences.
Operational Automation:
Akia automates repetitive tasks such as sending reminders, processing requests, and handling common questions, allowing staff to focus on more personalized guest interactions.
Upsell & Promotion Features:
With targeted messaging, Akia allows businesses to promote additional services, upgrades, or packages directly to guests, helping boost revenue during their stay.
Analytics & Insights:
The platform provides data-driven insights that help property managers optimize guest engagement, enhance services, and improve overall operational efficiency.
Top 5 FAQs about Akia:
Do guests need to download an app to use Akia?
No, guests do not need to download any app. Akia’s "Mini Apps" are accessed via links, so guests can use them right from their browser without any downloads.
How does Akia enhance guest communication?
Akia enables seamless, instant communication between guests and staff through messaging and web chat features, ensuring that guests receive quick responses to their queries or requests.
Can Akia automate the check-in process?
Yes, Akia allows guests to check in remotely via mobile, reducing wait times and providing a smoother, contactless experience upon arrival.
What kind of upsell opportunities does Akia offer?
Akia offers targeted promotional messages, allowing you to upsell services such as room upgrades, excursions, dining options, or spa treatments directly to guests during their stay.
How does Akia help with operational efficiency for hotels?
Akia automates many routine tasks, like sending messages, processing service requests, and gathering guest feedback, freeing up staff to focus on delivering personalized experiences.
<3
Version History
v5.13.2——10 Feb 2025
- Mobile Reservation Requests/Inquiry: A new feature to handle Airbnb reservation requests and inquiries right from your device.
- Markdown Support: Content is now beautifully rendered with markdown on mobile.
Bug Fixes:
- Reservation IDs are now passed correctly when using WhatsApp templates.
- Fixed camera usage issues for a smoother experience.
- Users can interact with child tasks from the detail screen.
