Nextiva is the ultimate business communication platform that helps professionals streamline workflows and separate work life from personal life. Offering a dedicated business phone number and advanced communication tools, Nextiva empowers teams with unlimited calling, messaging, video conferencing, and collaboration options. Accessible across mobile, web browsers, and desktops, Nextiva brings everything your business needs into one comprehensive application.
Key Features
Unlimited Business Communication
- Make unlimited voice calls across the US and Canada using a dedicated business phone number.
- Enjoy mobile texting and multimedia messaging (SMS/MMS) to stay connected with customers and team members.
Contact and Voicemail Management
- Manage and integrate your contacts seamlessly across platforms for streamlined communication.
- Utilize business voicemail with features like voicemail transcription and notifications via email or SMS.
Custom Business Numbers
- Port existing numbers for free or set up local and toll-free business numbers to suit your branding.
24/7 Customer Support
- Access real-time assistance from Nextiva's dedicated support team, available around the clock.
Desktop and Web Features
Enhanced Collaboration Tools
- Engage in team chats, video meetings, and file sharing for enhanced productivity and collaboration.
- Create team chat Rooms to streamline discussions and organize projects.
Video and Voice Conferencing
- Host unlimited voice conference calls and video meetings with participants, ensuring clear high-definition audio and video quality.
- Record video meetings for future reference or sharing.
Integrated Communication Channels
- Use email, SMS, internet fax, and calendar tools within the app, syncing with Google, Microsoft, and IMAP for unified workflows.
Advanced Business Features
Auto Attendant and Call Management
- Automate call routing with single or multi-level auto attendants, ensuring efficient customer service.
- Track detailed call history, create call log reports, and access real-time analytics for data-driven decisions.
High-Performance Team Features
- Leverage features like team presence, shared line appearances, and busy lamp fields to coordinate seamlessly with colleagues.
- Include professionally recorded greetings and hold music for a polished customer experience.
CRM and App Integrations
- Integrate Nextiva with CRM systems and other customer-facing apps for enhanced workflow management.
- Access advanced enterprise integrations to expand functionality and optimize operations.
Analytics and Reporting
Powerful Insights
- Monitor and analyze call reporting, real-time metrics, and Quality of Service (QoS) analytics.
- Utilize customized reports, dashboards, and gamification tools for in-depth performance analysis.
Lifetime Data Retention
- Store and access historical data securely, ensuring valuable insights and records are always available.
Cross-Platform Access
Universal Accessibility
- Use Nextiva on mobile devices, web browsers, and desktops for seamless communication across platforms.
Wear OS and Single Sign-On
- Simplify operations with Nextiva’s Wear OS support and Single Sign-On (SSO) for effortless access to all features.
How to Get Started
- Download the Nextiva app on your mobile device, or access it via a web browser or desktop app.
- Sign up for an account and choose your custom business number or port your existing number for free.
- Set up and integrate contacts, calendars, and communication tools with Google or Outlook.
- Explore features like team collaboration Rooms, call recording, and analytics for streamlined workflows.
Frequently Asked Questions
Q: Can I use Nextiva for unlimited calling?
A: Yes, Nextiva offers unlimited calling across the US and Canada with a business phone number.
Q: Does Nextiva support video meetings?
A: Yes, Nextiva allows video meetings with features like recording and high-definition video quality.
Q: Can I integrate Nextiva with my CRM software?
A: Yes, Nextiva offers advanced CRM and customer-facing app integrations.
Q: Is 24/7 customer support available?
A: Yes, Nextiva provides round-the-clock customer support via phone, chat, and email.
Q: Can I use Nextiva on multiple devices?
A: Yes, Nextiva is accessible on mobile devices, web browsers, and desktops with cross-platform compatibility.
