The Entergy app provides a seamless and efficient way to manage your energy account, offering features that simplify bill payments, outage tracking, and energy usage monitoring. Designed for convenience and usability, the app allows customers to take control of their accounts with a few simple taps, making everyday energy management stress-free.
Key Features
Easy Bill Payment
- View your account balance and due date with ease.
- Use the one-swipe “Pay Now” option for quick payments.
- Enjoy guest payment options for added flexibility with bank accounts or debit/credit cards.
Outage Tracking and Reporting
- Access outage maps, the Entergy Storm Center, or location-based text alerts for real-time outage updates.
- Report outages and check their status directly through the app.
Energy Usage Monitoring
- View daily or monthly energy usage and costs, tracking trends for better financial planning.
- Customers with AMI advanced meters can monitor real-time usage updated every 4-5 hours.
Customizable Dashboard
- Adjust contact preferences for billing, outages, and more through text, voice, or email.
- Personalize the dashboard to quickly access key information and updates.
New Features
Biometric Authentication
- Log in easily with face or fingerprint recognition after the first login using your myEntergy credentials.
Quick Pay Setup
- Save time with one-time setup for swift, one-swipe payments.
Power Status and ETAs
- Instantly view power status and estimated restoration times on the home screen during outages.
Enhanced Outage Map
- The updated map is optimized for mobile devices, allowing users to track outages by customer service address or device location.
Locate Walk-In Payment Centers
- Find the nearest payment center using your device’s location.
Learning Resources
- Access app overviews and “How To” videos from the More screen or on the Entergy YouTube channel.
Why Choose the Entergy App?
Convenience at Your Fingertips
- Manage all aspects of your account, from payments to outages, with a single app.
Improved Energy Savings
- Utilize insights from energy usage tracking and efficiency tips to save money and reduce consumption.
Real-Time Support
- Access 24/7 support through contact preferences, notifications, and learning resources.
How to Get Started
- Download the Entergy app from your app store.
- Log in with your myEntergy credentials or register your account atmyEntergy.com..
- Set up Quick Pay or guest payment options for bill management.
- Enable outage alerts, customize your dashboard, and start monitoring daily usage trends.
- Access guides and videos to make the most of your app experience.
Frequently Asked Questions
Q: Can I make a payment without logging in?
A: Yes, the guest payment option allows you to pay using your customer account number and QPC code.
Q: How often is energy usage updated?
A: For customers with AMI advanced meters, usage updates every 4-5 hours.
Q: Is biometric authentication available?
A: Yes, you can enable face or fingerprint recognition after your first login.
Q: Can I track outages specific to my area?
A: Yes, the app includes an updated outage map and location-based alerts.
Q: How do I provide feedback on the app?
A: Use Real Time Ratings after payments, or submit feedback through the “Contact Us” section on the More screen.
Version History
v3.39.0 ---- 21 May 2024
Implemented stability improvements for smoother app performance.
v3.38.0 ---- 7 Mar 2024
Made stability enhancements to refine the overall user experience.
v3.37.0 ---- 14 Dec 2023
Focused on improving app stability for better functionality.
