Glowing.io

Welcome to Glowing.io!

Glowing.io is an advanced, cloud-based guest messaging platform built specifically for the hospitality industry. It enables hotels and resorts to communicate with guests seamlessly across multiple popular messaging apps like SMS, WeChat, Facebook Messenger, and more. Designed to enhance guest experiences, streamline staff communication, and boost operational efficiency, Glowing.io empowers properties to deliver high-touch service in a digital, multilingual world. Download Glowing.io now!

Key Features:

Multi-Channel Messaging:

Engage guests on their preferred platforms—from SMS and WhatsApp to Messenger and WeChat—through a single, unified dashboard.

Real-Time Language Translation:

Built-in bi-directional translation allows hotel staff and guests to communicate in different languages effortlessly.

“Moments” Auto-Messaging:

Automate key touchpoints (like welcome messages, check-in/out updates, promotions) with custom triggers based on guest behavior.

Global Guest Profiles:

Maintain detailed, centralized profiles to understand guest preferences, personalize service, and support loyalty programs.

Group Messaging:

Send announcements or custom updates to group travelers, wedding parties, event attendees, or conference guests.

Internal Staff Messaging:

Facilitate staff-to-staff communication to quickly resolve issues and keep operations running smoothly.

Benchmarking and Analytics

Track messaging volume, response times, and guest engagement to optimize performance and meet service goals.

Message Timeline

Access a chronological history of all communications with a guest, providing context and improving service continuity.

Message Assignment and Escalation

Automatically assign guest inquiries to available staff and escalate if no action is taken—ensuring timely responses.

Top 5 FAQs on Glowing.io:

1. What platforms can Glowing.io connect with for guest messaging?

A: Glowing.io integrates with SMS, Facebook Messenger, WeChat, WhatsApp, Line, and other major messaging apps—so guests can choose their favorite platform to chat with your hotel.

2. Does Glowing.io support multiple languages?

A: Yes! Glowing.io includes real-time translation for two-way communication, so staff and guests can speak freely, even in different languages.

3. Can Glowing.io help with internal hotel operations?

A: Definitely. It includes staff-to-staff messaging, assignment workflows, and escalation rules to improve internal coordination and response times.

4. What are “Moments” and how do they work?

A: “Moments” are automated messages triggered by guest actions, such as booking, arrival, or spa appointments—helping to create timely and personalized experiences without manual input.

5. Is Glowing.io suitable for large or luxury properties?

A: Yes! It's designed for scalability and high-touch experiences, making it ideal for luxury hotels, large resorts, and high-volume hospitality environments.

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Version History

v4.1.4——30 Mar 2025

We've introduced new features, enhanced performance, and resolved various bugs.