NYC ACCESS HRA
✦Introduction✦
The NYC ACCESS HRA mobile app is your convenient solution for managing your benefits on-the-go! Designed for current recipients of SNAP (Supplemental Nutrition Assistance Program) or Cash Assistance, the app provides you with instant access to critical information about your case, payments, appointments, and required documents.
Whether you're checking your EBT balance or tracking your Fair Fares NYC status, everything you need is just a tap away.
-------✦ App Features ✦-------
• View Case Details and EBT Balances
- Track the current status of your SNAP or Cash Assistance case.
- Check your EBT balance for each benefit.
- Monitor upcoming recertification dates.
- Keep an eye on your Fair Fares NYC discount status and renewal period, as well as your Access-A-Ride status.
• Manage Appointments
- View details of upcoming, missed, or completed appointments.
- Set reminders on your phone or tablet for your appointments.
• Review Payments
- Access information on upcoming and past payments related to your case.
- View payments made to landlords, utility companies, or directly to your EBT card.
• Required Documents
- See a list of documents needed to support your application, recertification, periodic report, or special grant requests.
- Take photos of documents or select images from your camera roll directly from this section.
- Access your upload history in the My Uploads screen, retaining documents for 100 days.
• Document Management
- View a list of documents that the agency has received and accepted regarding your case.
- Accepted documents are retained in the app for 60 days from the acceptance date.
• Profile Information
- Review your contact information and notification preferences submitted to the agency.
- Update profile information for CA or SNAP cases every 24 hours; Fair Fares NYC clients can update their profile as needed.
• Real-Time Notifications
- Receive timely notifications about your case, including reminders for recertification, confirmation of application submissions, upcoming appointments, required documentation, and e-notices.
• Multilingual Support
- The app is available in multiple languages
English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese, making it accessible to a diverse user base.
-------✦ Q & A ✦-------
Q1: Is the NYC ACCESS HRA app free?
A1: Yes, the app is free to download and use for all eligible users who receive public assistance benefits in New York City.
Q2: Can I submit documents through the app?
A2: Yes, you can submit required documents by taking a photo or uploading images directly from your camera roll within the Required Documents section. You can also view your upload history.
Q3: Will I receive notifications about my case?
A3: Yes, the app provides real-time notifications regarding important case updates, including recertification dates, appointment reminders, and confirmation of application submissions.
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Version History v3.8 —— 29 Oct 2024
Minor bug fixes and improvements. Install or update to the newest version to check it out!
