Welcome to Respond.io!
Respond.io is a powerful omnichannel business messaging platform designed to unify communication across multiple messaging apps like WhatsApp, Facebook Messenger, Instagram, Telegram, Google Business Messages, and more. It helps businesses manage customer conversations from one centralized inbox, automate workflows, and scale engagement without expanding support teams. With mobile and desktop access, businesses stay connected anytime, anywhere. Download Respond.io now!
Key Features of Respond.io:
Unified Messaging Inbox:
Manage conversations from various channels in one place, including website chat, WhatsApp Business, Instagram, Facebook Messenger, WeChat, Telegram, Viber, Line, and more. This ensures no customer message goes unnoticed.
Visual Workflow Automation:
Use the no-code workflow builder to automate repetitive tasks like welcome messages, lead qualification, customer onboarding, and appointment reminders—saving time and improving efficiency.
Multi-Agent Collaboration:
Allow multiple team members to access and manage the same inbox. Agents can assign, tag, and leave internal notes on conversations for better team coordination.
Advanced Analytics & Customer Profiles:
Track conversation history, engagement rates, and performance metrics. Build complete customer profiles using conversation data to personalize communication.
Mobile App Companion:
Stay connected on the go with the Respond.io mobile app. Agents can receive push notifications, respond to customers, and manage chats from anywhere, ensuring seamless support across time zones.
CRM & Tool Integrations:
Integrate with popular CRMs like HubSpot, Salesforce, and over 1,000+ apps via Zapier to synchronize customer data and streamline workflows.
Top 5 FAQs About Respond.io:
1. What messaging apps can I connect to Respond.io?
Answer: You can connect a variety of channels including WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram, Line, Viber, Google Business Messages, WeChat, and website live chat.
2. Do I need technical knowledge to use automation features?
Answer: No, Respond.io features a visual, no-code workflow builder that makes automation simple and intuitive for anyone to use—no programming required.
3. Can my entire team access the same inbox?
Answer: Yes. Respond.io is built for collaboration. Multiple agents can manage conversations from a shared inbox, making it ideal for customer support teams.
4. Is it possible to track customer interactions and history?
Answer: Absolutely. Respond.io keeps a full history of each customer interaction, helping you understand customer journeys and deliver personalized service.
5. How can I get started with Respond.io?
Answer: Visit respond.io to create an account. Once you’re signed up, you can start connecting your messaging channels and managing conversations immediately.
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Version History
v0.9.38——22 Apr 2022
Fix status bar overlaps with header.
